No - this sale is only available to people with Optus and Amaysim email addresses.
Pre-registration opens one week before each Sales Period. We will let you know how you can register closer to this date.
Selected products featured in our Optus Staff Sale may have Fringe Benefits Tax (FBT) liability. If the product is liable, you will be notified in the product description. If you purchase a product that has FBT liability, the Optus Tax Team will determine if the Australian Taxation Office should be notified. FBT is payable by Optus, but may result in a Reportable Fringe Benefits Amount disclosed on your PAYG payment summary. FBT is not part of your income, but is included for some government benefits and obligations. If you have any queries related to FBT, please reach out to Optus Tax Team reportable.fringe@optus.com.au
All Devices are either brand new in-market models or brand new slow-moving or obsolete models.
Please take note of the colour of the Device listed in the description. The Device image pictured is a generic image and may not be exactly be the same colour as the Device you receive.
There is currently no limit on the number of items that may be purchased per User, per Sales Period. However, this is subject to change upon the provision of reasonable notice either included in any internal communications relating to an upcoming Sales Period and/or via direct communication to users who have an active account registered with the Optus Staff Sales Portal.
The portal is open and available for purchases during Sales Periods, or while stocks last.
There will be a range of products including Devices, Connected Devices and Accessories available to purchase. The specific products available during each Sales Period will vary but you will be notified of what is available in advance of any Sales Period via internal communications to Optus and Amaysim staff.
No, these devices are not network locked and can be used on other networks unless otherwise specified in the product description.
No, due to privacy you will be required to enter your card details yourself. The agent will send you a link to PayPal to process the card payment for your order. Any orders that have not successfully been paid for within 24 hours, will be cancelled. Please refer to the Payment FAQ below for more information about payment processing.
Every effort has been made to make the site as accessible as possible, however we understand that everyone’s experience is unique to them. If you are unable to use the site and require accessibility support, please call the customer support hotline where a customer service agent will be able to support processing your sale on your behalf.
We only accept payment made through PayPal. If you do not have a PayPal account, you will still be able to pay as a “Guest” using a VISA or Mastercard. Payments will be processed by our platform partner as “Alegre PTY LTD” (an Assurant company).
Yes. You will be emailed a tax invoice from Alegre at the time of your payment being processed along with tracking details once your order has been dispatched. Your shipment will include a Proof of Purchase for warranty purposes. This will also be available in our portal once the shop opens.
We only confirm order after stock check is completed. In case stock is not available, the following two steps happen with your order:
Please expect delays as this process is semi-automatic and involves a 3rd party vendor PayPal. In case you have not received refund within 72 hours after your order was cancelled, please email our Support team at support@optusstaffsale.com.au with the PayPal Transaction ID and invoice.
It is highly recommended that you are available to receive your goods in person to avoid potential inconvenience. Missed delivery of goods will result in the goods being delivered to a nearby Post Office for collection. If not collected from the Post Office in the specified timeframe, the goods will be returned to sender, the order will be cancelled and a full refund will be provided.
This is a delivery only service. Optus will deliver the goods to your nominated address. This delivery service does not include any set up, configuration or installation of any products purchased.
Deliveries will require signature and ID verification on delivery
Unfortunately, Optus does not offer set delivery times however we endeavour to dispatch all purchases same day or next day (weekends and public holidays not included). Actual delivery times will vary depending on your location.
If you experience any delay in delivery, please only contact our customer support team for assistance.
Orders will be dispatched from the Optus Warehouse in Sydney from 18th November onwards. A tracking number will be sent to your email so you can track the progress of your delivery.
It may take 3 to 5 business days to most major Capital Cities, other areas may take a bit longer. Please be patient during these times.
Stock will be shipped from Optus warehouse in Sydney
Your order will be shipped with StarTrack and a tracking number will be emailed to you upon dispatch.
We are unable to ship to addresses outside of Australia. Therefore, if you are located elsewhere, you will need to arrange for any items purchased to go to an Australian address on your behalf.
We can only ship to the address provided at checkout. It is extremely important that the correct and properly formatted shipping address be used at the time of checkout as this cannot be altered once the purchase is complete.
We cannot ship to PO boxes in Australia.
No, there is no charge for shipping
If you believe your device may be faulty, please only contact our customer support team for assistance. You may be asked to provide proof of purchase, so please retain any relevant invoices or receipts.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Optus Warranty process may help you to understand your consumer rights.
When you purchase a device or accessory from Optus it is covered by a manufacturer’s warranty.
A manufacturer’s warranty generally covers manufacturing faults with the product. For example, you have received your device but it won’t turn on.
Physical damage to a device or accessory, or lost or stolen devices or accessories are generally not covered under a manufacturer’s warranty
The length of the manufacturer’s warranty can vary between providers and differ depending on the type of device or accessory. You should check the manufacturer’s website for more information.
Please note that any applicable manufacturer’s warranty is provided in addition to any rights that you have under the Australian Consumer Law. Refer to the Optus Warranty process for more details.
Be certain about making your purchase, as it cannot be altered or cancelled once paid for.